FAQ
We are dedicated to helping you move better
Most areas of Brooklyn and Manhattan and parts of Queens (certain areas have higher minimum). Other areas service:
Jersey: Hoboken & Jersey City. Minimum order of $175 plus $25 per trip
Westchester: South of I287. Minimum order $300 plus $105-$135 per trip
Connecticut: Greenwich, Riverside, Stamford. Minimum order $300 plus $115-$135 per trip.
Please note we do collect sales tax for order delivered to CT and NJ.
If you’re outside our service area but within a 1-hour drive from Brooklyn, 11231, please send an email to info@boxuprental.com for a custom quote.
Yes! BoxUp is now a part of Cool Hand Movers. Cool Hand Movers clients receive 10% off of their bin rental.
We strongly recommend placing your order at least one to two weeks before you want to start packing. We’ll deliver them a few days before you want to start packing and pick them up when you’re done. If you just found out about our service and need to order last minute, please go to our contact page and drop us an urgent note. Alternatively, just call us at 855-968-2698. There’s no charge for expedited delivery but it is highly subject to our availability.
If you’re living area is spacious, you’re moving from/to railroad apartment with long hallways, we recommend having wheels (dollies or hand trucks) It’s easier on your back and greatly expedites the packing and unpacking process. You want to set aside an area to put all your packed crates, preferably close to your front door. That way you don’t have crates scattered everywhere and your movers can pick up the bins fast. Dollies allow you to move empty and packed crates around without lifting. Still not convinced? Watch our video.
Don’t worry as this happens quite often. Just email us to reschedule your delivery date. If you arrive at your new place and have a delay in unpacking, let us know when you’ll be ready for a pickup. You can extend your rental period for up to two additional weeks at weekly discounted rates listed below. If you need to reschedule or extend your rentals, you must do so at least 24 hours before your scheduled window to avoid $25 late notice rescheduling fee. The more notice the better.
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BoxUp Crate $1.25
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Crate Dolly $5.99
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Hand Truck $6.99
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Wardrobe Box $5.99
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Linen Stuff Sack $2.99
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Dish Dividers $3.99
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Glass Dividers $3.99
For primary service areas, street-level delivery and pick up are free on orders $99 or more (if an order is less, a $20 service fee will be added). If you have street-level elevators and would like in-home delivery or pickup via elevator, this service is $19 for delivery and $19 for pickup. If you would like in-unit delivery or pickup in a walk-up building, the fees per delivery or pickup are as follows:
Mini Move – 15 boxes – $25
Studio – 25 boxes – $29
1 Bedroom – 35 boxes – $29
2 Bedrooms – 50 boxes – $35
3 Bedroom – 70 boxes – $39
Secondary and Tertiary service areas have higher minimum order and/or additional service fees. For orders greater than 70 boxes or longer-term rentals, please contact us at info@boxuprental.com.
We seek to provide exceptional customer service. If your moving plans have changed and you need to cancel, please do so at least 24 hours before your delivery time. A charge of $25 may be assessed if you do not give 24 hour prior notice to reschedule or cancel a delivery or pick-up. If you are not satisfied with our product and/or services, you have 24 hours after you received your supplies to request a full refund.
Damages to our products are extremely unlikely since they are built to last through many uses. If a rental item was damaged (because, say, your mover ran a truck over it), or it was stolen, you will be charged the full cost of our products.
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BoxUp Crate $29
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Crate Dolly $69
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Micro Dolly $69
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Hand Truck $399
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Wardrobe Box $79
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Garment Bag $59
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Linen Stuff Sack $39
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Dish Dividers $39
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Glass Dividers $39
We vacuum, sanitize and inspect our crates, wardrobe boxes, glass and dish dividers, dollies and hand trucks before delivering them to you. In addition, these rental products undergo our deep steam cleaning, non-toxic cleaning every quarter. Garment Bags and Linen Stuff Sacks are laundered with Seventh Generation or Method detergent after each use.
If you are not satisfied with our product and/or services, you have 24 hours after you have received your supplies to request a full refund.
The number of bins (aka crates) on our packages are based on the average for NYC apartments (studio, 1 bedroom, 2 bedrooms etc). In our experience, it’s a good guideline. Upgrade to the next package if you think you’re a pack rat or there are more people living in your apartment than it was designed for (e.g, 3 people living in 2 bedroom apt, order the 3 bedroom package). We think it’s a good idea to have a few cardboard boxes as backup.
If you’re still not sure, please contact us for a free consultation.
Size of BoxUp bins: 27” L x 17” W x 12.5″
3 hours, sometimes further narrowed to 2 hours. Our order form requires that you select 2 large windows for delivery and pick-up. Those windows are for scheduling purpose. After we receive your order, we will send you an email with your delivery and pick-up appointments. We will do our best to schedule you within your preferred windows.
Tipping is appreciated but not required. If you wish to tip, suggested amount is $10-$15 per delivery and pickup.
Sorry, promo code must be applied when you place your order. If you’re a Cool Hand Movers client, use your personalized link when you order to claim your bin rental discount.
If you need more supplies after your delivery, you would have to place another order. The minimum order is $99 for primary service areas (certain zip codes have a higher minimum). If you’re not sure, order more than you think you need. Most people underestimate how much stuff they really have.
