boxuprentalboxuprental718-207-0077info-at-boxuprental-dot-com

FREQUENTLY ASKED QUESTIONS

What areas do you currently serve?

Most areas of Brooklyn and Manhattan and parts of Queens. We also service Hoboken and Jersey City, NJ provided the order is $150 or more.  See the neighborhoods we currently serve:

Boxup

Are you a moving company?

No, we're not a moving company. We rent plastic moving crates and other moving supplies as an alternative to buying new or used cardboard boxes. We deliver our reusable crates and other moving supplies to your current location and pick them up from your new location for free when you're done. We hand inspect, clean and sanitize each rental equipment before and after each use.

If you're looking for best in class movers, please see our Partners page.

How quickly can I get boxes delivered to my place?

We strongly recommend placing your order at least one to two weeks before you want to start packing. We'll deliver them a few days before you want to start packing and pick them up when you're done. If you just found out about our service and need to order last minute, please go to our contact page and drop us an urgent note. Alternatively, just call us at 855-968-2698. There's no charge for expedited delivery but it is highly subject to our availability. 

I am using movers. Do you recommend I order dollies?

If you're living area is spacious, you're moving from/to railroad apartment with long hallways, we recommend having wheels (dollies or hand trucks)  It's easier on your back and greatly expedite the packing and unpacking process. You want to set aside an area to put all your packed crates, preferably close to your front door. That way you don't have crates scattered everywhere and your movers can pick up the bins fast. Dollies allow you to move empty and packed crates around without lifting. Still not convinced? Watch our video

What if I have a minor delay in my moving schedule?

Don't worry as this happens all the time. Just email or call us to reschedule your delivery date. If you arrive at your new place and have a delay in unpacking, let us know when you'll be ready for a pickup. You can extend your rental period for up to two additional weeks at weekly discounted rate listed below. In order to keep the  equipment beyond the extension period, you will need to place a new order. If you would like to extend or place a new order, you must do so 24 hours before your scheduled pick up time. 

 

            PRODUCT

EXTENSION RATE BY WEEKLY

            BoxUp Crate

$1.25

            Crate Dolly

$5.99

            Micro Dolly

$5.99

            Hand Truck

$6.99 

            Wardrobe Box

$5.99

            Garment Bag

$2.99 

            Linen Stuff Sack                             

$2.99 

            Dish Dividers

$3.99

            Glass Dividers

$3.99 

 

What are your delivery and pick-up charges?

Ground floor/ elevator delivery and pick up are free on orders of $89 or more (if an order is less, a $20 service fee will be automatically added to your cart). If you would like us to deliver or pick up from your office or home and there are stairs, the delivery cost is $19 and pick up cost is $19. For orders greater than 70 boxes, please contact us at info@boxuprental.com or 855-968-2698. 

What is your cancellation policy?

We seek to provide exceptional customer service. If your moving plans have changed and you need to cancel, please do so at least 24 hours before your delivery time. A charge of $25 may be assessed if you do not give 24 hour prior notice to reschedule or cancel a delivery or pick-up. If you are not satisfied with our product and/or services, you have 24 hours after you received your supplies to request a full refund. 

What if I damage or lose a rental item?

Damages to our products are extremely unlikely since they are built to last through many uses. If a rental item was damaged (because, say, your mover ran a truck over it), or it was stolen, you will be charged the full cost of our products. 

 

            PRODUCT

REPLACEMENT COST

            BoxUp Crate

$29 

            Crate Dolly

$69 

            Micro Dolly

$69 

            Hand Truck

$399 

            Wardrobe Box

$79 

            Garment Bag

$59 

            Linen Stuff Sack                             

$39 

            Dish Dividers

$39 

            Plate Dividers

$39 

 

How are the rentals cleaned?

We vaccuum, sanitize and inspect our crates, wardrobe boxes, glass and dish dividers, dollies and hand trucks before delivering them to you. In addition, these rental products undergo our deep steam cleaning, non-toxic cleaning every quarter. Garment Bags and Linen Stuff Sacks are laundered with Seventh Generation or Method detergent after each use.

If you are not satisfied with our product and/or services, you have 24 hours after you have received your supplies to request a full refund.

 

How many moving bins do I need?

Bin estimate depends on a number of factors: number of people moving, whether you are a minamalist, average or pack-rat, how long at your current residence and whether or not you're downsizing. Please call us for a free consultation.

Size of BoxUp bins: 27” L x 17” W x 12.5"

What are your delivery and pick-up windows?

2 hours, sometimes further narrowed to 1 hour. Our order form requires that you select 2 large windows for delivery and pick-up. Those windows are for scheduling purpose. After we receive your order, we will send you an email with your delivery and pick-up appointments. We will do our best to schedule you within your preferred windows. 

 

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info@boxuprental.com